Contact Zoomba Customer Support

We’re always working on improving our app and making sure our users have the best experience possible. If you run into any issues while using Zoomba or have a suggestion for improvement, don’t hesitate to send us a message! :)
Email Us - [email protected]

The app is not activated.

By default, when you installing the app, it is not activated. Please click on the toggle button from the app dashboard to activate it.

Loading time

Our server is placed in US, therefore, there might be a delay in loading time for users who are far from US.

You set CUSTOM CSS configuration

Zoomable image might not show up because you have set some advanced CSS configurations that causing the image detection in some specific cases, such as: entered the "Main Image Class" which is the wrong element.
Please re-check the "Main Image Class" configuration to see whether there are some wrong options enabled.

Conflict with your theme

Zoomba might not be compatible with all themes with the default settings.
In these cases, we have provided a "Main Image Class" option to select the product image manually to your theme.

You use more than one app to create create zoomable image

There might have a conflict between apps with the same function.
So if you are using different apps to create zoomable images, we recommend using only one at a time.

Others

If you have checked all the above causes and tried all solutions, but Zoomba is still not showing up on your store; you can reach out to our support team at [email protected]. We will answer your ticket as soon as possible.

The App use Script Manager to integrate the JavaScript into your storefront. The app does not create, edit or delete any item in your store. After Uninstalling the app, Script automaticaly will remove from your storefront.
The App store all your uploaded images into our server. We removing all filese when you uninstalling the app.